Contact
Questions about an order, sizing or returns? Send us a message below or email support@noa-belle.com — the Noa Belle team replies within 1–2 working days.
Frequently Asked Questions
Do You Offer Free Shipping?
Yes — standard tracked shipping is free on every order, worldwide. You can also choose Premium insured shipping for £2.95 in your cart.
Where Do You Ship To?
We ship worldwide — including the United Kingdom, the European Union, the United States, Canada and Australia. Prices are shown in pounds sterling (GBP £), and at checkout you can see the price in your local currency.
How Long Does Delivery Take?
Orders are dispatched within 24–48 hours and delivered in 4–10 business days, depending on your location. You'll receive a tracking number by email as soon as your order ships. During peak periods or bad weather, delivery can take a little longer — we'll let you know by email.
Do You Offer Multi-Buy Discounts?
Yes — mix & match any items and get an extra 10% off for 2 items, 15% off for 3 and 20% off for 4 or more, on top of sale prices. The discount is applied automatically in your cart.
Are Taxes and Import Duties Included?
Our prices include VAT where applicable. Orders delivered outside the United Kingdom and the European Union may be subject to local import duties or taxes, charged by your country on delivery.
How Do I Choose The Right Size?
Each product description includes the model’s height and size worn for reference.
We recommend following our size guide. If you’re between sizes, we suggest choosing the larger size for the best fit.
How Do I Return An Item?
You can return your order within 30 days of receiving it, without giving a reason. Items must be unworn, unwashed and in their original packaging with labels attached. Email support@noa-belle.com with your order number and we'll send you the return instructions. Return shipping is paid by the customer, unless the item is faulty or incorrect.
When Will I Get My Refund?
Once we've received and checked your return, we refund the full purchase amount within 14 days of receiving and checking it, to your original payment method.
My Item Arrived Faulty, Damaged or Incorrect — What Now?
We're sorry! Email support@noa-belle.com within 48 hours of delivery with photos of the issue and we'll put it right free of charge.
How Quickly Do You Reply?
We reply to every email within 1–2 working days.