Refund Policy
Last updated: 26 October 2026
We want you to love what you ordered. If you change your mind, you can return your order within 30 days of receiving it, without giving a reason. This policy is offered by LCVH LTD, a private limited company registered in England and Wales (company number 17462246), whose registered office is at 128 City Road, London, EC1V 2NX, United Kingdom, and is in addition to your statutory rights under the law of your country of residence (in the UK, the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015; in the EU, the rules implementing Directive 2011/83/EU and the legal guarantee of conformity), which it does not limit.
Return window
You have 30 days from the day you receive your order to return it, without giving a reason.
Conditions
- Items must be unworn, unwashed, in their original packaging and with their original labels attached.
- For hygiene reasons, swimwear (bikinis) and underwear (bras, bodysuits worn as underwear, shapewear) can only be returned if the hygiene seal or protective liner is intact.
How to return an item
- Email support@noa-belle.com with your order number.
- We will reply within 1–2 working days with your return instructions.
- Send the item(s) back following those instructions. We recommend a tracked service and keeping your proof of postage.
Return shipping costs
Return shipping is paid by the customer, unless the item is faulty or incorrect — in which case we cover the cost of the return.
Refunds
Once we have received and checked your return, we refund the full purchase price of the returned items within 14 days, to your original payment method. If your order received a multi-buy discount, the refund is the price you actually paid for the returned items, after that discount. The optional Premium insured shipping fee is not refunded (standard shipping is free), unless the item is faulty or incorrect. We will email you when your refund has been issued; your bank may take a few additional days to show it on your statement.
Faulty, damaged or incorrect items
If an item arrives faulty, damaged or is not what you ordered, please email support@noa-belle.com within 48 hours of delivery, with your order number and photos of the issue. We will put it right free of charge — by replacement or refund. This does not reduce your legal rights for faulty goods.
Cancelling or changing an order
Email support@noa-belle.com as soon as possible after ordering. If your order has not shipped yet, we will do our best to change or cancel it. Once shipped, you can still use your 30-day right of return.
Contact
support@noa-belle.com — we reply within 1–2 working days.